This is case study: Global Green Books Publishing is a successful printing and publishing company. Just two years old, it has taken on a great
This is case study: Global Green Books Publishing is a successful printing and publishing company. Just two years old, it has taken on a great new customer, a local college that needs customized eBooks. To deal with this new customer, they have hired several new part time employees to them with their publishing business, some of them students at the college with flexible hours. As the new school year drew closer, the orders started coming in. They had been told how many different printing jobs the college would need, but they weren’t all arriving at once, and orders were quite unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes. When Global Green Books finally got the orders, some of these jobs were much larger than they had thought they would be. Printing these orders turned out to be very challenging. Not all of the new student hires were trained for all of the printing and binding equipment used to print and assemble to books. Some of them often made mistakes, some workers called off from work due to other demands, and there were often not enough people available to get all the work done before deadlines. Quality was a serious issue, as they had to provide quality texts—if there were quality problems with the printed product, they would have to spend time and money to fixing defects in their products. Deliveries started slipping past their requested dates and times. Global Green Books was unable to deliver eBooks to their customers on schedule. The local university was unhappy as their eBook products reached campus late for use by professors and student. In some cases, the books were a week or two late. Samantha had been hired as a project management assistant. In her new role as a project manager, one of the processes she was trying to institute was risk management. She started looking at what was happening in the business, talking about it with the owners and employees, and heard about the college’s unhappiness. As she did this, she started identifying risks and potential risks. As she went along, she started doing more proactive risk analysis and risk response planning, and as she did surprises and issues were reduced. By talking with stakeholders and addressing their concerns, communication with stakeholders was also enhanced. 1) Identify 3-4 opportunities and threats in the case study listed above. Use the following templates. Threat Cause Risk Effect Opportunity Cause Risk Effect 2) Categorize each of the listed risks as low impact, medium impact, or high impact? What metrics were used to assess the categorization of the risk? 3) Identify the top 3 risks to the Global Green Books Publishing. Complete the following “Risk Note” for each of the top 3 risks. Risk Impact When it might occur Probability (Explain your reasoning) Trigger Potential Risk Owner 4) What would you suggest that they about these three risks? Are there specific actions to deal with these risks? Have you identified a contingency plan to carry out if the risk occurs?
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