Using the company case history provided in document, carry out a knowledge management assessment in order to identify areas where knowledge management interventions would be
Using the company case history provided in document, carry out a knowledge management assessment in order to identify areas where knowledge management interventions would be both appropriate and beneficial. Address the following questions:
Q1 How does the company perceive KM?
Do they demonstrate any bias (e.g. more technology than people-oriented, more efficiency than innovation-oriented?)
Analyze their definition of knowledge management – which key attributes of KM are of particular importance to this company?
What are the strengths of their definition? Weaknesses?
How would you revise the KM definition in order to improve it?
Q2 What are the goals of this company – what problem(s) are they trying to address?
Which, if any, are KM-related problems?
What are the others?
Identify the tacit and the explicit knowledge to be addressed for this organization. List both types of knowledge in a table and justify your categorization.
What is the company doing well in terms of addressing tacit knowledge? Explicit knowledge?
What could they do better?
Provide some recommendations and explain how the company would benefit from them.
This assignment requires the submission of the following deliverable:
Case Study Assessment – Complete responses to all of the items in the two question sets listed above, three to four pages in length.
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